How do I file a 311 request in Austin?

Call 311, use the Austin 311 mobile app, or submit a request online at 311.austintexas.gov for non-emergency city services like noise complaints, potholes and sanitation issues.

What number do I call for non-emergency city services?

Dial 311 (or 212-639-9675 from outside Austin) for non-emergency requests. Always call 911 for emergencies.

City Information

City Resources

For most non-emergency city services — 311 requests, permits, sanitation and housing — the fastest path is calling 311 or using the official agency site linked below. This is a plain-language directory of Austin services, with links out to the official agencies that run them.

How Do I File a 311 Request?

Call 311, use the Austin 311 app, or submit a request online. Response times vary by request type; the official portal tracks status.

File a Austin 311 request ↗

Directory Coming Soon

Source & last updated

ATX Grid is an independent city information and community resource and is not affiliated with, endorsed by, or operated by the City of Austin.

Last updated: November 6, 2026

Official government directory (AustinTexas.gov) ↗